Frequently asked questions

Do you have any questions about SuperSmurfs?

We have combined the most frequently asked questions in one page to make sure you are left with no questions about us and the way we handle things here at SuperSmurfs.

If you have any other questions regarding SuperSmurfs, you can contact us through Live Chat and the Contact Us page.

I have paid, when will I receive my account?

After a successful payment, you will receive your accounts within seconds. You can find the bought product in your e-mail inbox. You will also be redirected to our website after payment where you can see the bought product information as well.

Be aware that when paying with Bitcoin or any other cryptocurrency that it might take up to 30-60 minutes before the order is completed.

How do I change the username/password/email of my account?

To change the username, password or email you will have to go to the official League of Legends website.

You can change the email and password, however when you decide to change the username please keep in mind that this will void your warranty eglibility. So when you decide to change the username, make sure your warranty period is already expired.

Click here for a tutorial on how to change these credentials.

Is SuperSmurfs safe?

Feel free to join our Discord server where you can find reviews and other community members that have had prior experience with us. You can also participate in our free giveaways in case you are still skeptical about our website.

My account got banned, what to do now?

In rare cases, your account may get banned if it is not a handleveled account. If this is the case, we will be more than happy to give you a replacement free of charge if your warranty period has not expired.

Please head over to Warranty Request page and fill in the form.

Warning: We will not process any warranty requests that contain false information, you will be blacklisted.

Can I get a refund?

All sales are final, this means that we do not give out refunds to anyone. To protect the safety of our customers, we can not take back the bought products therefore we do not offer this.